Service, Activation & Subscription Policy
We want every customer to feel confident before choosing a subscription. Our goal is to provide a smooth experience, clear information, and helpful support throughout the setup and activation process.
Once your order has been successfully processed, your activation details will be sent to the email address provided during checkout. Some activations may require device information, such as a MAC address, to configure the service correctly.
For eligible subscriptions, including plans longer than three months, a package change or transfer may be available depending on the circumstances and service requirements. Please contact our support team before requesting any changes.
Please note that short-term subscriptions, including 7-day plans, are final once activated. These subscriptions cannot be canceled, transferred, or refunded after activation because the service is assigned specifically to the customer’s account or device.
Because each activation requires resources and configuration on our side, activated subscriptions cannot be transferred to another user without prior approval.
If you are new to our service, we recommend starting with a shorter subscription period, such as a one-month plan. This gives you time to evaluate the service and ensure that it meets your device and viewing requirements before choosing a longer-term subscription.
If you experience any setup difficulties or technical issues, our support team is available to help. Contact us through our support email, and we will provide the necessary guidance to help you complete the setup and enjoy a smooth experience.